Shipping Policy
Shipping Policy
Shipping Destinations
In India, SM serves selected cities. Please check if we deliver to your pincode on the shopping cart checkout page. If there is no courier service available in your area, we apologize for the inconvenience caused.
We also provide international delivery to the following countries:
- USA
- Europe
- Malaysia
- Australia
- Middle East
- Singapore
Note: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.
Shipping & Handling Charges
Domestic Orders: We provide free shipping within India.
International Orders: For orders shipped outside India, the customer must bear the shipping & handling charges plus any applicable duties at the destination.
Custom Clearance
All shipments of jewelry exported from India need to be cleared by the Indian Customs Office. Products, along with their complete documentation, are filed with the authorized officer of the Indian Customs Office for inspection, examination, and assessment before delivery to your shipping address.
Important: Please ignore the message on the package section that says, “Please do not accept if the package is received in open/tampered condition.” The package will be sealed with a label stating “Opened for Customs.”
Shipping Partner
Our domestic logistics partner is shiprocket , and our international logistics partner is also shiprocket .
Note: For international orders, customers must pay the shipping charges at the time of placing the order. Additionally, custom duties and taxes levied by the destination country must be borne by the customer and paid to the logistics partner at the time of delivery. All consignments are on a Delivery Duty Unpaid (DDU) basis.
Track Order
All registered customers have the option to track their orders by clicking on Track Order.
Time to Deliver
Delivery time varies according to the destination. We make our best efforts to ensure on-time delivery.
Domestic Orders
- Products in stock: Delivered within 7 working days from order confirmation.
- Products to be manufactured: Delivered within 25 working days, unless delayed by governmental authority or related entities.
In case of delays, the order will be canceled, and a refund will be processed directly to your account through the original payment mode.
Identity Proof Required for Delivery:
Recipients must produce one of the following government-issued photo IDs:
- PAN Card
- Driving License
- Passport
- Voter Identification Card
- Postal Identification Card (Aadhar)
International Orders
- Products in stock: Delivered within 20 working days from order confirmation, depending on the destination.
- Products to be manufactured: Delivered within 35–40 working days, unless delayed by governmental authorities.
In case of delays, the order will be canceled, and a refund will be processed directly to your account through the original payment mode.
Identity Proof Required for Delivery:
Recipients must produce either a Passport or Driving License.
Customer Assistance
For assistance, please call our toll-free number +91 9080667252 or email us at thouseepsyed750@gmail.com.
Transit Insurance
All goods will be fully insured by SM Jewellery until they reach you, ensuring your purchase is 100% safe.
Reviews, Feedback, and Submissions
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed or submitted through this website will remain the property of SM. Such submissions grant SM worldwide rights, titles, and interests, including copyrights, to use, reproduce, and modify them without compensation.
SM reserves the right to:
- Monitor, edit, or remove any submitted content.
- Use the name associated with submissions.
Submitters agree that their comments will not violate third-party rights or contain unlawful, obscene, or inappropriate material. SM disclaims any liability for third-party comments.